FAQs

FAQs

1. Production, Shipping & Delivery

Q: How long does production, shipping and delivery take?

Production of each custom piece takes time, typically between 5 to 7 days. While shipping takes between 10 to 15 days. Hence, please allow up to 22 business days for the delivery of your order. International orders may take longer, depending on customs.

 

2. Returns & Exchanges

Q: What is your return policy?

All custom orders are final sale and non-returnable because each piece has been customized specifically for you.

Q: Can I exchange an item?

Unfortunately, exchanges are not allowed for custom pieces.

3. Warranty 

Q: Do you offer a warranty?

Yes. All Name Necklacer jewelry comes with a 6-month warranty covering manufacturing defects.

4. Jewelry Care

Q: How do I take care of my jewelry?

Avoid contact with water, perfume, lotions, and cleaning agents.

Store in your Name Necklacer jewelry box or pouch to prevent scratches.

Clean gently with a soft, lint-free cloth.

5. Orders & Payments

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking number by email.

6. Gift Options

Q: Do you offer gift packaging?

Yes—all Name Necklacer jewelry comes in our signature packaging, ready for gifting.

7. Contact

Q: How can I reach you?

Our customer care team is here to help!

Email: support@namenecklacer.com

Response time: 1-3 business days 

8. Order Instructions

 

All Name Necklacer jewelry comes in our signature branded jewelry box. 

When placing your order, please carefully choose and mention the font style or any other applicable add-on designs.  

 

Please, also take the time to put in any additional instructions not captured by the other order form fields in the free text area. 

 

Thank you for choosing NameNecklacer.